Support

Questions, bug reports, or feedback about the PBIXRay macOS app:

We’re a small UK team (independent, London-based) and usually reply within one to two working days.

Reporting a problem with a file

If a .pbix won’t open or shows something wrong, use Help ▸ Report a Problem inside the app. It pre-fills an email with a diagnostics file — app logs, versions, and the file’s size and element counts. It never includes the file itself, its data, or any DAX/M code, and you can read the attachment before sending. This usually lets us reproduce parser issues without ever seeing your model.

Common questions

A file won’t open and mentions encryption. PBIX files protected by a Microsoft sensitivity label are encrypted and cannot be read by any third-party tool. Open the file in Power BI Desktop, remove or downgrade the label, and save a copy.

The app says some metadata couldn’t be read. Very old or unusual models can have sections PBIXRay can’t fully decode; it shows what it can and flags the rest. Use Report a Problem — these are exactly the cases we want to fix.

Quick Look shows a small card instead of the full preview. For files over 500 MB (or previews that take more than a few seconds) Finder’s preview intentionally shows a lightweight summary. Open the file in PBIXRay for the full view.

Purchases, restores, and refunds. The Full Unlock is a one-time App Store purchase tied to your Apple Account. On a new Mac, use PBIXRay ▸ Restore Purchases. Refunds are handled by Apple: reportaproblem.apple.com.

Does PBIXRay send my models anywhere? No. The app has no network access at all — see the privacy policy.

The Python library

For the open source pbixray Python library, please open an issue on GitHub.